Refund & Cancellation

At Brilldaddy Ecommerce Pvt Ltd (hereinafter referred to as "Brilldaddy"), we are committed to providing our customers with the best shopping experience. We understand that there may be instances where a refund is necessary. Please review our refund policy outlined below.

1. Refund Request Process

To initiate a refund, customers must complete the following steps:

1. Submit a Refund Request through Email

  1. Send an email to our customer support team at [insert email address] with the subject line "Refund Request - Order [Order ID]".
  2. Please include the following information in your email:
  3. Full name
  4. Contact number
  5. Order ID
  6. Reason for the refund request
  7. Proof of purchase (e.g., order confirmation or invoice)

2. Submit a Refund Request via the Website

  1. Visit our website [insert website URL] and navigate to the "Return and Refund" tab.
  2. Fill out the refund request form with the necessary details, including your Order ID and reason for the refund.

Note: Both the email and website refund request must be completed to process your refund.

2. Refund Eligibility

Refunds may be granted in the following cases:

Damaged or defective products upon delivery.

Incorrect items delivered.

Items that do not match the product description

Change of mind returns (subject to specific product categories and conditions).

Conditions:

The product must be returned in its original condition, including all packaging, tags, and accessories.

The request must be made within [X days] of receiving the order (e.g., 7-14 days depending on company policy).

3. Processing Time

Once a refund request is received and approved, the refund will be processed within 10 working days.

The refund amount will be credited directly to the customer's registered bank account. Customers must ensure that correct bank details are provided to avoid any delays.

4. Refund Amount

The refund amount will be equal to the product price at the time of purchase, excluding any shipping charges, unless the product was received damaged, defective, or incorrect.

In cases where the product was purchased using a promotional offer or coupon, the refund amount will be adjusted accordingly.

5. Non-Refundable Items

The following items are not eligible for refunds:

Products purchased during clearance sales or marked as "Final Sale."

Digital products, gift cards, and downloadable software.

Personalized or customized items.

6. Contact Us

If you have any questions regarding our refund policy, please feel free to contact our customer support team:

Email: brilldaddyindia@gmail.com